Shipping & Returns

 Deliveries

  • All deliveries should be sent to a UK address or University if previously arranged.
  • Standard posting and packaging are £3.75 for a single item, Then 80p for each item after upto a purchase total of £100.00 then delivery is free. (This is for online orders only!
  • For a faster delivery please choose our courier service at £6.50 maximum.
  • Most orders will be dispatched within 10 working days unless out of stock.
  • Items out of stock will be kept on back order. You will be emailed before delivery unless you want to cancel.
  • Due to postage costs we do not ship to outside UK. (Please contact us for a postage cost for all non UK customers.)

 

 
Returns
 
 
  • Should you decide you do not want the goods they maybe returned for a full refund within 14 days
 
  • Goods must be returned in a clean, unworn condition and in the original packaging and labels intact.
 
  • Refunds must be made on the original card used to purchase in the first place. Delivery charges are non refundable
 
  • Please use a reliable service for return of goods. No liability can be accepted for goods lost. You will be notified when returns are received. 
  • Please complete the returns form when returning goods.  The returns form is available here

  • Please note due to hygiene reasons swimwear and gumshields are non-returnable.

 

 

Shipping & Returns

Conditions of use

Sales Line: 01268 725 630

sales@redoakroller.co.uk

4 Buckwins Square
Burnt Mills Ind. Estate
Basildon
Essex
SS13 1BJ